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Terms and Conditions

MediArb Ltd – Terms & Conditions (2025 UK Version)

Effective Date: 13 October 2025

These Terms & Conditions (“Terms”) govern:

  1. Training servicesprovided by MediArb Ltd (“we”, “us”, “our”)
  2. Sale of goodsvia our shop (including first aid and trauma kits)


By booking training or purchasing goods, you agree to these Terms.

1. Definitions

  • “Consumer”– an individual purchasing goods or services for personal use, not for business purposes.
  • “Business Customer”– an individual or entity purchasing goods or services for business purposes.
  • “Training Contract”– a contract for attendance at a MediArb Ltd training course.
  • “Goods”– physical products supplied by MediArb Ltd through our shop.
  • “Confirmation Date”– the date we confirm your booking or order.
  • “Deposit”– part payment made to secure a training booking.

2. Applicability

  • Clauses marked “Consumers only”apply to individual consumers.
  • Clauses marked “Business customers only”apply to business clients.
  • Where no distinction is made, clauses apply to all clients.

3. Booking & Payment (Training)

  1. A depositis required to secure your place on a course.
  2. Full payment must be received prior to course commencement.
  3. If payment is not received in full, we may refuse attendance.
  4. Payment can be made by card, bank transfer, or any method displayed on our website.

4. Cancellation, Substitution & Transfers (Training)

  1. By the client:
    • Cancellation >15 days before course: full deposit refunded.
    • Cancellation 6–15 days before course: 50% of course fee retained.
    • Cancellation ≤5 days before course: 100% of course fee retained.
  2. By us:
    • We may cancel a course due to unforeseen circumstances (e.g., trainer unavailability, venue issues, force majeure).
    • Full fees paid will be refunded, or you may transfer to another course date.
  3. Substitutions: Clients may nominate a replacement delegate subject to prior notice.

Note: Cancellation fees reflect reasonable costs incurred (venue hire, trainer fees, materials) and are proportionate.

5. Training Delivery

  1. All courses are in-person onlyat the venue specified at booking.
  2. We reserve the right to make minor adjustmentsto the schedule or content for operational reasons.
  3. Major changes (venue or core syllabus changes) will be communicated in advance.
  4. We may refuse admission or remove delegates deemed unsuitable for the course; refunds are at our discretion.

6. Sale of Goods

  1. Acceptance: Orders are subject to availability and confirmation.
  2. Price & Payment: Prices are as stated at order; payment is required in full before dispatch.
  3. Delivery & Risk: Risk passes to the customer upon delivery. Title passes upon full payment.
  4. Consumer Cancellation: Consumers have a 14-day right to cancel from delivery date, excluding goods that are sealed and unsuitable for return once opened (e.g., medical supplies).
  5. Faulty Goods: Nothing affects statutory rights under the Consumer Rights Act 2015. Faulty goods will be repaired, replaced, or refunded as required by law.
  6. Business Customers: No statutory cancellation rights apply.

7. Liability

  1. Training & Goods: Liability for loss or damage is limited to the price paid for the training course or goods.
  2. We are not liable for indirect, consequential, or business losses.
  3. Nothing in these Terms excludes liability for death or personal injury caused by negligence, or other liabilities that cannot be excluded under UK law.

8. Intellectual Property

  1. All training materials, course content, and website content are owned by MediArb Ltd.
  2. Clients may not copy, distribute, or reproduce materials without prior written permission.

9. Data Protection

  1. Personal data will be processed in accordance with the UK GDPR and Data Protection Act 2018.
  2. By booking or purchasing, you consent to your data being used for course administration, invoicing, certification, and communications.
  3. Full details are available in our Privacy Policy.

10. Governing Law & Jurisdiction

  1. These Terms are governed by English law.
  2. Exclusive jurisdiction of the courts of England & Wales applies.

11. General

  1. Entire Agreement: These Terms and documents expressly referred to herein constitute the entire agreement between you and MediArb Ltd.
  2. Severability: If any provision is invalid, the remainder survives.
  3. Variation: No changes are valid unless agreed in writing by MediArb Ltd.
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