Privacy Policy

MediArb Ltd – Privacy Policy (2025 UK Version)

Effective Date: 13 October 2025

MediArb Ltd (“we”, “us”, “our”) is committed to protecting your personal data and complying with the UK GDPR and Data Protection Act 2018. This Privacy Policy explains how we collect, use, and protect your information when you book training courses or purchase goods.

1. Data We Collect

We may collect the following personal data:

Identification:name, address, email, phone number
Payment details:card or bank information for processing orders or bookings
Training records:attendance, course results, certifications
Order history:products purchased, delivery addresses
Communications: emails, phone calls, and messages you send to us

2. How We Use Your Data

Your data is used for:

Processing bookings and orders
Managing payments and invoices
Delivering training courses and certificates
Sending course updates, confirmations, and essential communications
Legal or regulatory compliance
Improving our services

3. Legal Basis for Processing

We process your personal data based on one or more of the following:

Contract performance:necessary to fulfil training or goods contracts
Legal obligation:to comply with accounting, tax, and safety regulations
Legitimate interests:improving our services and communicating essential updates
Consent: when you agree to marketing or optional communications

4. Sharing Your Data

We may share your personal data with:

Awarding bodies or examiners(for certification purposes)
Delivery or courier services(for goods delivery)
Third-party service providerswho process data on our behalf
Authorities if legally required

We do not sell your data to third parties.

5. Data Retention

Training records and certifications: retained as required by law or awarding bodies
Financial records (payments, invoices): retained for at least 6 yearsfor tax purposes
Personal information: retained only as long as necessaryto fulfil the purposes outlined in this policy

6. Your Rights

You have the right to:

Access your personal data (Subject Access Request)
Correct inaccurate or incomplete data
Request deletion of personal data where legally permitted
Restrict or object to processing in certain circumstances
Receive a copy of your personal data in a portable format

Requests can be sent to info@mediarb.co.uk.

7. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction.

8. Cookies & Website Tracking

Our website may use cookies or analytics tools to improve functionality and user experience. Personal data collected through cookies is handled in line with this Privacy Policy.

9. Changes to this Policy

We may update this Privacy Policy occasionally. The latest version will always be posted on our website with an updated effective date

10. Contact Us

For questions about this Privacy Policy or your personal data:

MediArb Ltd
Email: info@mediarb.co.uk
Phone: 07376228696
Address: Suite B, Fairgate House, 205 Kings Road, Tyseley, Birmingham, B11 2AA